Kathy was recently interviewed by Whitman Partners for their YouTube channel. In the interview Kathy talks about transitioning into the interim lifestyle because she wanted to take a step back from being a director over two hospitals.
The three main takeaways of the interview are:
Acting as a third party to understand the concerns of staff and learn why turnover was so high.
The importance of building relationships to make an impact, not just looking at key performance indicators.
Recognizing the continued impact of COVID-19 and the burnout among healthcare workers.
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